arion Casino Privacy Policy

1. Information We Collect

arion Casino collects various types of personal information to provide, maintain, and improve our services, comply with legal obligations, and ensure platform security. The categories of personal data we collect include:

1.1 Information You Provide Directly

When you register an account with arion Casino, you voluntarily provide personal information including your full legal name, date of birth, email address, mobile phone number, and residential address. During account verification processes (KYC), we may collect copies of government-issued identification documents (such as Philippine passport, driver's license, national ID, or voter's ID), proof of address (utility bills, bank statements), and payment method verification documents (screenshots of e-wallet accounts, bank statements). When you contact customer support via live chat or email, we collect the content of your communications, including any attachments or documents you provide.

1.2 Information Collected Automatically

arion Casino automatically collects certain technical information when you access our platform. This includes your IP address, device type and model, operating system, browser type and version, screen resolution, language preferences, time zone, and referral sources (how you arrived at arion Casino). We also collect gameplay data including games played, bet amounts, winnings, losses, session durations, and timestamps of all transactions. Cookies and similar tracking technologies are used to remember your login session, preferences, and browsing behavior. For more details on cookies, see Section 6 below.

1.3 Financial and Transaction Information

To process deposits and withdrawals, arion Casino collects payment method details including GCash mobile numbers, Maya account information, bank account numbers and names, cryptocurrency wallet addresses, and transaction history. We record all financial transactions including deposit amounts, withdrawal requests, bonus claims, refunds, and associated timestamps. This data is essential for anti-money laundering (AML) compliance and fraud prevention.

2. How We Use Your Information

arion Casino uses the personal information we collect for the following purposes:

2.1 Service Provision and Account Management

We use your personal data to create and manage your arion Casino account, authenticate your identity during login, process deposits and withdrawals, provide customer support, and communicate important account-related information (such as transaction confirmations, withdrawal approvals, and security alerts). Your email address and mobile number are used to send verification codes, password reset links, and account notifications.

2.2 Legal Compliance and Regulatory Obligations

arion Casino operates under applicable Philippine gaming regulations and must comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. We use your identification documents and transaction data to verify your identity, confirm you meet the minimum age requirement (21 years or older), detect and prevent fraudulent activity, investigate suspicious transactions, and fulfill reporting obligations to regulatory authorities such as PAGCOR and the Anti-Money Laundering Council (AMLC). We may be required to disclose your information to government agencies, law enforcement, or courts when legally compelled to do so.

2.3 Platform Security and Fraud Prevention

Your IP address, device information, and behavioral data are used to detect and prevent fraud, identify duplicate accounts, prevent bonus abuse, protect against hacking attempts and unauthorized access, and enforce our Terms and Conditions. We employ advanced security measures including encryption, firewalls, and intrusion detection systems to safeguard your data.

2.4 Marketing and Promotional Communications

With your consent, arion Casino may use your email address and mobile number to send promotional offers, bonus announcements, game recommendations, VIP program updates, and newsletters about new features or services. You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in account settings. Opting out of marketing communications will not affect transactional or account-related messages, which are necessary for service provision.

2.5 Service Improvement and Analytics

arion Casino analyzes aggregated and anonymized data to improve platform performance, understand user preferences, optimize game offerings, enhance user experience, identify technical issues, and develop new features. This analytics process does not identify individual users and is used solely for operational improvement purposes.

Data Category	Purpose	Legal Basis
Account Information	Registration, authentication, service provision	Contract performance
Identification Documents	Age verification, KYC compliance, fraud prevention	Legal obligation
Financial Data	Payment processing, AML compliance	Legal obligation & contract performance
Technical Data (IP, Device)	Security, fraud detection, platform optimization	Legitimate interest
Marketing Preferences	Promotional communications, personalized offers	Consent
Gameplay History	Responsible gaming monitoring, dispute resolution	Contract performance & legal obligation

3. How We Share Your Information

arion Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist us in operating arion Casino, including payment processors (GCash, Maya, banks, cryptocurrency payment gateways), game providers (JILI Gaming, Pragmatic Play, Evolution Gaming, etc.), KYC verification services, cloud hosting providers, customer support platforms, and cybersecurity vendors. These service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection laws.

3.2 Legal and Regulatory Authorities

arion Casino may disclose your personal information to government agencies, regulatory bodies (such as PAGCOR), law enforcement, or courts when required to do so by law, legal process, court order, or government request. We may also disclose information to comply with AML regulations, investigate suspected fraud or illegal activity, protect the rights and safety of arion Casino and our users, or enforce our Terms and Conditions.

3.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4. Data Security Measures

arion Casino implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and arion Casino servers is encrypted using Secure Socket Layer (SSL) technology, the same encryption standard used by Philippine banks.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls. Sensitive data such as passwords are hashed using one-way cryptographic algorithms.
• Access Controls: Only authorized arion Casino personnel with a legitimate business need can access your personal data. All access is logged and monitored.
• Regular Security Audits: arion Casino conducts periodic security assessments, vulnerability scans, and penetration tests to identify and address potential security weaknesses.
• Employee Training: All arion Casino staff receive data protection training and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): We offer optional 2FA for account logins, adding an extra layer of security beyond your password.

While we employ robust security measures, no method of data transmission over the internet or electronic storage is 100% secure. arion Casino cannot guarantee absolute security, and you use our services at your own risk. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

5. Your Privacy Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to obtain confirmation from arion Casino as to whether we are processing your personal data, and if so, to request access to that data. You may request copies of the personal information we hold about you, including account details, transaction history, and identification documents. To exercise this right, contact our customer support team.

5.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update of that data. You can update certain information (such as email address, phone number, or address) directly through your account settings. For changes to verified information (such as name or date of birth), please contact customer support with supporting documentation.

5.3 Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent (where consent was the legal basis for processing), or when the data has been unlawfully processed. However, arion Casino may retain certain information to comply with legal obligations (such as AML record-keeping requirements, which mandate retention for five years after account closure), resolve disputes, enforce our Terms and Conditions, or for other legitimate business purposes.

5.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications by clicking the unsubscribe link in emails, adjusting your preferences in account settings, or contacting customer support. You may also object to processing based on legitimate interests, though arion Casino may continue processing if we have compelling legitimate grounds that override your interests or if processing is necessary for legal claims.

5.5 Right to Data Portability

You have the right to receive the personal data you provided to arion Casino in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible. To request a data export, contact customer support.

5.6 Right to Lodge a Complaint

If you believe arion Casino has violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be reached at:

• Address: 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines
• Website: www.privacy.gov.ph
• Email: [email protected]
• Hotline: (02) 8234-2228

6. Cookies and Tracking Technologies

arion Casino uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow arion Casino to recognize you on return visits. The types of cookies we use include:

• Essential Cookies: Required for basic platform functionality, including login sessions, account security, and transaction processing. These cookies cannot be disabled without impairing core features.
• Performance Cookies: Collect anonymous data about how you use arion Casino, such as pages visited, time spent on site, and navigation paths. This data helps us optimize platform performance.
• Functional Cookies: Remember your preferences (such as language, currency, or game filters) to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of promotional campaigns. These cookies require your consent and can be disabled through browser settings.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being set. However, disabling essential cookies may prevent you from using certain features of arion Casino. Note that opting out of cookies does not opt you out of advertising entirely; you will still see generic advertisements rather than personalized ones.

7. Data Retention

arion Casino retains your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account and for five (5) years after account closure, in compliance with AML regulations.
• Transaction Records: Financial transaction data is retained for at least five (5) years to comply with Philippine AML laws and facilitate audits or investigations.
• KYC Documents: Identification documents are retained for five (5) years after account closure or as required by regulatory authorities.
• Communications: Customer support interactions are retained for quality assurance, training, and dispute resolution purposes, typically for two (2) years.
• Marketing Data: Marketing preferences and communication history are retained until you withdraw consent or request deletion.

After the applicable retention period expires, arion Casino will securely delete or anonymize your personal data in accordance with data protection best practices.

8. International Data Transfers

arion Casino primarily operates within the Philippines and stores data on servers located within Philippine jurisdiction. However, some of our service providers (such as cloud hosting platforms, game providers, or payment processors) may be located outside the Philippines. When personal data is transferred internationally, arion Casino ensures that adequate safeguards are in place, such as standard contractual clauses, adequacy decisions by the National Privacy Commission, or the recipient's adherence to recognized data protection frameworks. By using arion Casino services, you consent to the transfer of your personal data to countries outside the Philippines where necessary for service provision.

9. Children's Privacy

arion Casino services are strictly prohibited for individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately suspend the account, void all transactions, and delete the associated personal data (except as required for legal compliance). If you believe a minor has registered an account with arion Casino, please contact customer support immediately.

10. Changes to This Privacy Policy

arion Casino reserves the right to amend, update, or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email, on-site notifications, or by posting a prominent notice on this page. The "Last Updated" date at the bottom of this policy indicates when changes were last made. Your continued use of arion Casino services following any changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how arion Casino handles your personal information, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 on the arion Casino website
• Support Team: Our Filipino-speaking team is available in English and Tagalog to address your privacy concerns.

Last Updated: January 2026
Effective Date: This Privacy Policy is effective immediately upon your acceptance and remains in effect for the duration of your use of arion Casino services.
Governing Law: This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection laws.